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This page explains what information queenbd collects when you create or use an account, how that information is stored, and what choices you have over your own data. Access to this platform and the rights described here depend on your local law and eligible region.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you register, such as Rocket or Upay. We also collect account activity data: session records, transaction history linked to your wallet, and device identifiers your browser sends to our servers. This data is used to keep your account working, process wallet activity, and respond to support requests you raise with us. We do not sell your personal information to third parties. Where we share data — for example, with a payment processor handling a Rocket or Upay transaction — it is limited to what that party needs to complete the specific task. We retain your account records for as long as your account is active and for a period afterward as required by applicable rules. After that period, records are deleted or anonymised. You can ask us to confirm what we hold about you at any time by reaching our support channel. All data rights described in this policy apply subject to your local law and the eligible regions this platform serves.
Not every interaction involving your data falls under this policy. Understanding the boundaries helps you know where to direct questions and what protections apply to each part of your account experience.
Any data collected when you log in, update your profile, or manage your account wallet is fully covered by this policy. This includes login timestamps, device identifiers and the contact details you provide during registration.
Wallet activity processed through Rocket or Upay involves a third-party payment processor. We share only the transaction data that processor needs. Their own privacy terms apply to how they handle information on their side.
Game content delivered through the lobby — titles from studios such as PG Soft, Pragmatic Play, CQ9 or Bigtime Gaming — may involve data handled by those providers under their own policies. We do not control how game studios process session data within their own systems.
Links or integrations leading away from queenbd are outside the scope of this policy. Once you leave our domain, the privacy practices of that external service govern your data. We recommend checking those policies directly.
You have real choices over the information we hold. The most common actions are reviewing what is stored, correcting something that is wrong, and asking us to delete records once your account is closed. None of these require a formal process — you can raise any of them through our support channel and we will respond with what we can confirm or action. For account corrections — such as updating a contact number or the name on your Rocket wallet — log in and check your account profile first. Many fields are editable directly there. If a field is locked, contact support with the correct detail and we will verify and update it. For transaction records tied to Upay or Rocket payments, your account history page shows the entries we hold. If something looks wrong, flag it in your support message and include the date and amount shown.
Log in and open your account history to see transaction entries, session dates and the contact details we hold. If the view is incomplete or unclear, contact support and we will provide a summary of what is stored against your account.
Edit editable fields directly from your account profile after login. For locked fields — such as your registered name or wallet reference — raise a correction request with support and we will guide you through the verification step required.
Any question about how we use, store or share your data can be sent through our support channel. Describe your question clearly and include your account reference. We aim to respond with a factual answer, not a form letter.
When you close your account, ask us to confirm the deletion or anonymisation schedule for your records. We will tell you the retention period that applies to your account type and confirm when records will no longer be held in identifiable form.
Privacy questions deserve a direct answer. If anything in this policy is unclear — or if you want to act on a data right — use one of the contact routes below. Include your registered account email or Rocket/Upay wallet reference so we can locate your records quickly.
Open the chat icon from any page on queenbd. Mention that your question relates to the privacy policy and a member of the team will handle it directly rather than routing it as a general account query.
Send your privacy request or data question to our support email address shown in the contact section of the site. Include your account username and the specific record or action you are asking about for a faster response.
Some data actions — viewing your transaction history, updating editable profile fields — are available directly after you log in. Check your account dashboard first; if the action you need is not available there, contact us via chat or email.
Data handling at queenbd follows a few consistent principles. We collect what we need, hold it for as long as necessary, and remove it when that period ends. Payment data linked to Rocket or Upay transactions is not stored in full on our servers — processors handle the sensitive parts under their own security standards. Your account password is stored in hashed form; we do not have access to the plain version. Cookies on queenbd are used for session management and to keep you logged in across pages; you can clear them from your browser at any time. If you believe your account has been accessed without your knowledge, contact support immediately so we can review the session log and take action.
We keep account records for as long as your account is active and for a defined period afterward as required by applicable rules. When that period ends, records are deleted or anonymised. You can ask us to confirm the schedule that applies to your account.
Cookies on queenbd manage your session, remember your login state and support site performance. They do not store full payment details. You can clear cookies from your browser settings at any time; doing so will log you out of the current session.
When you transact through Rocket or Upay, sensitive card and wallet details pass through the payment processor, not our own servers. We receive a transaction reference and status, not your full wallet credentials. This limits our data exposure on payment records.
When this policy changes in a material way, we will update the version date at the top of this page and, where practical, notify you through your account dashboard. Continuing to use your account after a change means you have seen the updated terms.
These are the questions account holders in Bangladesh ask us most about how we handle data, what rights they have, and how to act on them.
We collect the details you enter during registration — name, contact information and your chosen payment method such as Rocket or Upay. After that, we collect account activity data: login timestamps, transaction references and the device identifiers your browser sends. We do not collect more than what is needed to run your account.
We share data only where it is necessary to complete a task — for example, passing a transaction reference to a Rocket or Upay payment processor. We do not sell your information to advertisers or unrelated third parties. Game studios such as PG Soft or Pragmatic Play may handle session data within their own systems under their own policies.
Records are kept for as long as your account is active, plus a defined period afterward as required by applicable rules. When that retention window closes, data is deleted or anonymised. Contact support to ask specifically about the schedule that applies to your account type and region.
Yes. Log in and open your account history page to see transaction entries and account details. If you want a fuller summary of what we hold, contact support with your account reference and we will confirm the records stored against your account. This right applies subject to your local law and eligible region.
Editable fields — such as your contact number — can be updated directly from your account profile after login. For locked fields like your registered name or wallet reference, raise a correction request through support. Include the correct detail and we will ask for a verification step before making the change.
When you close your account, ask us to confirm the deletion or anonymisation timeline. We will tell you how long records are retained after closure and when they will no longer be held in identifiable form. Transaction records linked to Rocket or Upay may have a separate retention period determined by applicable financial rules.